Customer Service Representative
Job Description
About the job Customer Service Representative
PLEASE NOTE THAT WE ARE RECRUITING FOR THIS POSITION IN UAE AND QATAR BRANCHES.
We are looking for female customer service representatives to join our client teams in UAE and KSA.
Our client is a leading 5 stars medical clinic that specializes in Hair transplant consultations and procedures.
The Female Customer Service Representative, will act as a liaison, provide service information, answer clients’ questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.
As a successful female customer service representative, you should be excited to help customers, patient, empathetic, and passionately communicative with a constant approach to providing the best customer experience in the clinics.
Responsibilities
- Manage large amounts of incoming phone calls and incoming visitors
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid, and complete information
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Strong communication skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
- Good command of English and Arabic is a must
Package: a monthly salary of $1,200 – $1,300 per month plus a competitive commission, transportation, and accommodation is provided
