Customer Service Representative

October 2, 2023

Apply for this job

Email *

Job Description

A reputable company located in Beirut is seeking to recruit a Customer Service Representative.

Main Duties:

  • Manage large amounts of incoming calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Compile reports on overall customer satisfaction.
  • Ability to maintain, update and perform client account opening procedures.
  • Assist the sales department and the trading account setup.
  • Open and maintain customer accounts by recording account information.
  • Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.

Skills

  • Bachelor’s degree in Business Administration or related field.
  • 2+ years of experience in customer service or related field.
  • Problem solving skills.
  • Ability to Multi-task.
  • Excellent written and communication skills.
  • Ability to work flexible hours.
  • Fluent in English.