Job Description
A reputable company located in Beirut is seeking to recruit a Customer Service Representative.
Main Duties:
- Manage large amounts of incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Compile reports on overall customer satisfaction.
- Ability to maintain, update and perform client account opening procedures.
- Assist the sales department and the trading account setup.
- Open and maintain customer accounts by recording account information.
- Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
Skills
- Bachelor’s degree in Business Administration or related field.
- 2+ years of experience in customer service or related field.
- Problem solving skills.
- Ability to Multi-task.
- Excellent written and communication skills.
- Ability to work flexible hours.
- Fluent in English.