Customer Service Representative
Job Description
<p><strong><u>Title:</u></strong> Customer Service Agent / representative </p><p><br></p><p><strong><u>Location: </u></strong><span>Jounieh/Harissa- Lebanon</span></p><p><br></p><p>Capelli Sport / USA partnered with Fact Universal S.A.L. a Lebanese company that service and run our back offices in the United States, Germany, China and the MENA region.</p><p><br></p><p><span>We are looking for Customer Service Agent, responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.</span></p><p><span> </span></p><p><span> </span></p><p>** English language must be extremely proficient (Verbal, Reading, and Writing)</p><p><span> </span></p><p><strong><u>DUTIES & RESPONSIBILITIES</u></strong></p><p><span> </span><span>1. Resolve customer complaints via phone, email, mail.</span></p><p><span> </span><span>2. Manage a large volume of incoming calls and emails</span></p><p><span> </span><span>3. Use telephones to reach out to customers and verify account information.</span></p><p><span> </span><span>4. Greet customers warmly and ascertain problem or reason for calling.</span></p><p><span> </span><span>5. Assist with placement of orders, refunds, or exchanges.</span></p><p><span> </span><span>6. Advise on company information.</span></p><p><span> </span><span>7. Take payment information and other pertinent information such as addresses and phone numbers.</span></p><p><span> </span><span>8. Place or cancel orders.</span></p><p><span> </span><span>9. Suggest solutions when a product malfunctions.</span></p><p><span> </span><span>10. Handle product recalls.</span></p><p><span> </span><span>11. Inform customer of deals and promotions.</span></p><p><span> </span><span>12. Utilize computer technology to handle high call volumes.</span></p><p><span> </span><span>13. Work with customer service manager to ensure proper customer service is being delivered.</span></p><p><span> </span><span>14. Follow communication procedures, guidelines and policies</span></p><p><span> </span><span>15. Close out or open call records.</span></p><p><span> </span><span>16. Compile reports on overall customer satisfaction.</span></p><p><span> </span><span>17. Read from scripts.</span></p><p><span> </span></p><p><span> </span><strong><u>REQUIREMENTS</u></strong></p><p><strong><u> </u></strong><span>1. Proven customer support experience or experience as a client service representative</span></p><p><span> </span><span>2. Strong phone contact handling skills and active listening</span></p><p><span> </span><span>3. Familiarity with ticketing systems and practices. </span><strong>Zendesk knowledge is an advantage.</strong></p><p><span> </span><span>4. Customer orientation and ability to adapt/respond to different types of characters</span></p><p><span> </span><span>5. Excellent communication and presentation skills</span></p><p><span> </span><span>6. Ability to multi-task, prioritize, and manage time effectively</span></p><p><span> </span><span>7. High school degree</span></p><p><span>8. Candidate must speak and write perfect English</span></p><p><span> </span></p><p>Candidate should be willing to work based on American Standard Eastern Time zone. This is not a remote position. Salary is paid in Fresh US Dollars.</p><p> </p><p>Please send resume, along with cover letter, professional references, & desired salary requirements to: talent@capellisport.com</p>
