Customer Service Representative
Job Description
<p>Job Description:</p><p>We are seeking a highly motivated Customer Service Representative to join our team in BeeCall. As a Customer Service Representative, you are responsible for handling both sales and customer service tasks.</p><p>Responsibilities:</p><ul><li>Answer incoming customer inquiries and provide information about medical services.</li><li>Handle customer issues, complaints, and inquiries through phone, email, or chat.</li><li>Provide accurate and timely information about medical products and services.</li><li>Generate sales leads by prospecting and cold calling potential customers.</li><li>Close sales deals and achieve sales targets.</li><li>Accurately document customer interactions and transactions in the company’s CRM.</li><li>Collaborate with other team members and departments to resolve customer issues or concerns in a timely and professional manner.</li></ul><p><br></p><p>Requirements:</p><ul><li>Bachelor’s degree in English, Business English, business management, or related fields.</li><li>Advanced verbal and written communication skills in English.</li><li>Previous knowledge or experience in health care customer service is highly valued.</li><li> Strong problem-solving and decision-making skills</li><li>Active listening and proven communication skills</li><li>Ability to multitask and manage time effectively.</li><li>Availability to work on a shifting schedule, including nights, evenings and holidays.</li></ul><p><br></p><p>Salary and Benefits:</p><ul><li>Competitive salary based on experience.</li><li>Performance bonus.</li><li>Opportunities for growth and career advancement</li><li>Collaborative and dynamic work environment</li><li>Training and development programs.</li></ul><p><br></p><p>To apply, please submit your resume and cover letter in English.</p><p>contact@beecall.info</p><p>We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.</p>
