Customer Service Officer

Job Description

<strong>BUSINESS INTRODUCTION</strong><p><br></p>Majid Al Futtaim is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<p><br></p><strong><u>Role Summary</u></strong><p><br></p>To perform duties required in all Entertainment department at a consistently high service level whilst working within guidelines of MAF Entertainment policies and procedures.<p><br></p><strong>ROLE PROFILE</strong><p><br></p><ul><li>Follow Majid Al Futtaim Entertainment Service Steps To Deliver A Consistent High Level Of Service.</li><li>Follow Majid Al Futtaim Entertainment Cash Handling Policies</li><li>Utilise Suggestive Selling And Upselling Skills In All Areas Of Entertainment</li><li>Abide By Policies &amp; Procedures Listed In Majid Al Futtaim Entertainment</li><li>Customer Service Oriented</li><li>Dealing With Customer Complaints</li></ul><p><br></p><strong><u>Requirements</u></strong><p><br></p><ul><li>Strong Communication Skills</li><li>Atleast 1 Year Of Previous Customer Service Experience Preferred</li><li>Flexible To Work In Rotational Shifts</li><li>Excellent Interpersonal Skills</li><li>Excellent Team Player</li></ul><p><br></p><strong><u>What We Offer</u></strong><p><br></p><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work from any country in the world for 30 days a year.</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul>