Customer Service Officer
Job Description
<p>We are seeking a dynamic and highly motivated Remote Customer Service Officer who is not only proficient in providing exceptional customer service but also possesses a well-rounded skillset in various areas of business. As a key member of our team, you will play a vital role in maintaining positive customer relationships, ensuring client satisfaction, and contributing to overall business growth. </p><p><br></p><p>This is a remote-based position, in which bilingual candidates in Arabic and English with fluency in French will be highly considered. </p><p><br></p><p><u>Key Responsibilities:</u></p><ul><li>Customer Service Excellence: Deliver outstanding customer support through various channels such as email, phone, chat, and social media, ensuring prompt response and resolution of inquiries, complaints, and issues.</li><li>Social Media Management: Utilize social media tools and platforms to create posts (photos, videos, and blogs), and promote brand loyalty and awareness.</li><li>CRM Expertise: Familiarity with using Customer Relationship Management (CRM) software to manage customer interactions and maintain accurate records of customer interactions and feedback.</li><li>LinkedIn Engagement: knowledge of LinkedIn and LinkedIn Sales Navigator to foster meaningful B2B connections, engage with potential clients, and identify opportunities for collaboration and business growth.</li><li>Remote Collaboration: Work effectively within a remote team, demonstrating strong communication and collaboration skills to achieve team goals.</li></ul><li><br></li><p><u>Key Qualifications:</u></p><ul><li>Bachelor’s degree in business administration, marketing, or similar in the field of study. </li><li>Experience in customer service, and remote work is a plus. </li><li>Bilingual in Arabic and English, French is a plus.</li><li>A proactive and adaptable mindset, willing to take on new challenges and responsibilities. </li><li>Proficiency in using social media tools and platforms for customer engagement and brand promotion.</li><li>Demonstrated Experience in using MS Software such as Excel, Word, and PowerPoint. </li><li>Familiarity with CRM systems and client data recording. </li><li>Familiarity with LinkedIn for B2B networking and lead generation.</li><li>Proficiency in Technology, and use of software and tools. </li><li>Strong problem-solving skills with a focus on customer satisfaction.</li><li>Ability to work independently, meet deadlines, and manage multiple tasks effectively.</li><li>Experience in B2B sales support or related sales activities is advantageous.</li></ul><p><br></p><p>This remote position offers an exciting opportunity to work in a diverse and growing company. It includes but is not limited to the key qualification above, and it offers an empowering and flexible work environment. </p><p><br></p><p>If you are a passionate individual who provides exceptional customer service, possesses excellent social media and B2B skills, and thrives in a remote work environment, we encourage you to apply and become a valued member of our team.</p>
