Customer Service Executive – Mkalles

Job Description

A reputable Company located in Mkalles is seeking to recruit a Customer Service Executive.

Main Duties:

• Handle customers’ inquiries in a timely manner.
• Ensure that all customers have the required product knowledge.
• Resolve customers’ complaints and report to direct manager.
• Handle the day-to-day operations in liaison with the Customer Service Manager.
• Maintain a pleasant work environment with the team.
• Update on daily basis the ERP system.
• Follow up with the production department regarding the production status and updated information from clients.
• Coordinate closely with the Sales, Design, Warehouse department, and Product Office about orders, shipments, and finished goods.
• Assist the Customer Service Manager with day-to-day activities such as administrative tasks.

Skills

• Bachelor’s Degree in Business Administration, or any relevant field.
• 3 plus years of experience in a related field.
• Ability to work under pressure and meet short deadlines.
• Ability to handle customer complaints.
• Strong communication, negotiation, and problem-solving skills.
• Strong organizational and management skills.
• Proficiency in MS Office.
• Fluent in English, French is a plus.