Customer Service Executive (Egypt)

Job Description

<p><span><span><span><span><span><strong><u><span><span>Us<br><br></span></span></u></strong></span></span></span></span></span></p><p><span><span><span><span><span><span><span>The ENTERTAINER is a leading digital company whose main goal is to add value to consumers by bringing them the best incentive offers globally. We are a data-driven, 100% digital, tech company. Providing first-rate offers across renowned dining, leisure, entertainment and hotel brands worldwide, the ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we go. <br><br></span></span></span></span></span></span></span></p><p><span><span><span><span><span><strong><span><span>We believe that “experience is everything”, resulting in our passion for creating unforgettable experiences for both our customers, partners and employees.<br><br></span></span></strong></span></span></span></span></span></p><p><span><span><strong><u><span>The Team <br><br></span></u></strong></span></span></p><p><span><span><span><span><span>The ENTERTAINER Customer Service team’s mission is to build demand for the App. We provide the entire organization with the market intelligence that allows us to create opportunities and then exploit them. We make friends from strangers and activate them to see more, do more and have more fun using our App.<br><br></span></span></span></span></span></p><p><span><span><span><span><span>We are a high-performance team who use data to hyper-focus our creativity on real commercial objectives. We settle for nothing but the best for ourselves, our team and our brand. We are tactical. We are strategic. We work hard. We make excellence a habit. We get results.<br><br></span></span></span></span></span></p><p><span><span><span><span><span>Think you’ve got what it takes?<br><br></span></span></span></span></span></p><p><span><span><span><strong><u><span><span>The Customer Service Executive will…<br><br></span></span></u></strong></span></span></span></p><ul><li><span><span><span><span><span>Answer day to day customer service inquiries via e-mail and phone calls</span></span></span></span></span></li><li><span><span><span><span><span>Assist B2C and B2B customers </span></span></span></span></span></li><li><span><span><span><span><span>Support the current Arabic customer service executive</span></span></span></span></span></li><li><span><span><span><span><span>Be able to offer support in English and Arabic </span></span></span></span></span></li><li><span><span><span><span><span>Have good communication skills </span></span></span></span></span></li></ul><p><span><span><strong><u><span>You’ll enjoy and succeed in this job if…. <br><br></span></u></strong></span></span></p><ul><li><span><span><span>You enjoy helping people</span></span></span></li><li><span><span><span>Strive to offer good and reliable service to our customers</span></span></span></li><li><span><span><span>Enjoy working part as a team</span></span></span></li></ul><p><span><span><strong><u><span>Experience required<br><br></span></u></strong></span></span></p><ul><li><span><span><span>Customer service experience in a fast-paced working environment</span></span></span></li><li><span><span>Experience with using word, excel and Outlook</span></span></li></ul>