Job Description
Customer Service English Account Role at NAOS Solutions<p><br></p>NAOS Solutions is seeking a dedicated and customer-oriented individual to join our Contact Center department as a Customer Service English Account Representative. In this role, you will be responsible for providing exceptional customer service and support to our English-speaking clients.<p><br></p><strong>Responsibilities:</strong><p><br></p><ul><li>Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Assist customers with product information, order placement, and issue resolution</li><li>Maintain accurate and detailed customer records</li><li>Collaborate with internal teams to resolve customer issues and ensure customer satisfaction</li><li>Identify opportunities to upsell or cross-sell products and services</li></ul><p><br></p><strong>Requirements:</strong><p><br></p><ul><li>Fluency in English with excellent verbal and written communication skills</li><li>Previous experience in a customer service role is preferred</li><li>Strong problem-solving and multitasking abilities</li><li>Ability to work in a fast-paced and dynamic environment</li><li>Excellent interpersonal skills and a positive attitude</li></ul><p><br></p>If you are passionate about delivering exceptional customer service and have a strong command of the English language, we would love to hear from you. Join our team at NAOS Solutions and be part of a company that values its employees and provides opportunities for growth and development.