Customer Service – Emirati

Job Description

<p><span>We are looking for a highly motivated and professional Customer Service Representative to join our dynamic team in Dubai.</span></p><p>&nbsp;</p><p>Responsibilities:</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Communicate with customers via phone, email, and chat</span></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage&nbsp;large&nbsp;amounts of incoming calls</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Generate sales leads and maintain customer database</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify and assess customers’ needs to achieve satisfaction</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Build sustainable relationships and trust with clients through open and interactive communication</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow communication procedures, guidelines, and policies</p><p>&nbsp;</p><p>Qualifications:</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Arabic and English speaker is a must</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum of 2 years of CSR experience preferably in Real Estate Industry</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proven customer support experience or experience as a Client Service Representative</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent phone etiquette and excellent verbal, written, and interpersonal skills</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer orientation and ability to adapt/respond to different types of characters</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to multi-task in a fast-paced environment and manage time effectively</p>