Customer Service Coordinator

Job Description

• Gauge client requirements to offer the perfect solution through fruitful interaction.
• Cater to client queries by providing accurate data using appropriate communication channels.
• Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Adept in using customer relationship management software to offer the best client services.
• Strong phone handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent computer skills.