Customer Service Assistant

Job Description

Job Description – Customer Service Assistant (CUS000013)
Job Description

Customer Service Assistant (
Job Number:

CUS000013 )
Description

Interact directly with customers and respond to their inquiries and complaints in a timely manner, and direct unresolved issues to designated source

Maintain a customer database by collecting clients’ information and recording it in an accurate manner, and log details of customers’ inquiries, comments and complaints, as well as the action taken for future reference

Ensure that the brands’ and companies’ policies and procedures are respected as requested by the Manager and that customer service standards are being portrayed, established and complied at all times

Greet every customer as he/she enters the shop, release them from their purchase bags in order to allow a smooth shopping experience

Call customers after the delivery service in order to get feedback and monitor customer satisfaction

As requested, perform the duties of the Cashier including the opening and closing of the shop

Handle customers/staff announcement, and ensure appropriate music is being played at the right volume

Monitor fitting rooms on an on-going basis in order to ensure their cleanliness and tidiness at all times

Qualifications

Bachelor’s Degree is a plus

2 years of experience in retail industry; experience in Customer Service is a major plus

Active participation in at least one sporting activity and strong knowledge of sporting events and products

Fluency in English

Proficiency in MS Office

Attention to details: level 2

Communication Skills: level 2

Cultural Awareness: level 2

Customer Focus: level 2

Decision Making: level 1

Initiative: level 2

Teamwork: level 2

Organization

: Decathlon
Primary Location

: Qatar-Qatar, Villaggio Mall
Schedule

: Full-time
Unposting Date

: Ongoing