Customer Service And Sales Adviser

Job Description

Responsibilities

• Maximizing sale opportunities on each and every call

• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

• Maintain broad knowledge of products, pricing, promotions, and procedures

• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and sales performance

• Answer billing questions by talking through components of customer accounts

Skills

Required skills
• Courteous with strong customer service orientation

• Strong communication and negotiation skills required

• Ability to effectively communicate, both written and verbally

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Basic computer navigation skills and PC Knowledge

• Ability to work as a team member, as well as independently