Customer Service Agent
Job Description
Primary Duties:
- Responsible for facilitating the arrival and departure of aircraft and passengers
- Co-ordinate aircraft handling and servicing in an efficient and timely manner
- Render personal service to all passengers/guests in the FBO
- Work closely with all other departments to ensure an efficient and professional service is delivered
- Facilitate comfort of passengers/guests and create harmonious atmosphere
- Greet and welcome passengers/guests to FBO
- Answer questions and advise passengers/guests concerning flight schedules; hotels; arrival or departure time etc. if required
- Guide passengers/guests to/from designated aircraft; co-ordinate all transportation requirements for passengers and crew
- Expedite transfer of passengers/guests between aircraft and FBO/limousine service, including Security, Immigration and Customs
- Inform passengers/guests upon request, concerning schedules and travel itineraries
- Liaise with crews and co-ordinate all aircraft service and fuel requests
- Process handling files accurately and in a timely manner
- Inform passengers/guests of FBO facilities i.e. rest room; snack bar etc.
- Co-ordinate all third party services, catering, newspapers etc.
Skills
Minimum Qualifications:
- High School Certificate
- Valid unrestricted UAE driver’s license essential
Minimum Experience:
- Previous experience within aviation or hospitality industry essential
- VIP experience desirable
Job-Specific Skills:
- Detail oriented methodical approach to solving/performing tasks
- Ability to handle multiple tasks and work under pressure
- Pride in performing to the best of own ability
- Good communications and interpersonal skills
