Customer Onboarding Specialist

Customer Service
Egypt 🇪🇬
August 22, 2024

Apply for this job

Email *

Job Description

About Foodics 🏢

Proudly “voted the best place to work” in 2021-2022, Foodics, one of the most promising SaaS companies in MENA, was founded in 2014 in KSA with headquarters in Riyadh and offices in the United Arab Emirates Jordan, Kuwait, Egypt, Pakistan, and the Netherlands.

FOODICS is the leading Restaurant-Tech company in MENA and a pioneer in the regional F&B industry. Foodics is currently undergoing rapid expansion across MENA, Pakistan, Africa and Asia, servicing over 20,000 brands, and has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

We provide a cloud-based point-of-sale SaaS ecosystem with tools that help F&B, and retail businesses start, track and grow. Our customers use Foodics to accept payments, track inventory, monitor sales, process orders, digitize menus, manage employees, create analytics and smart reports, provide secure cloud storage and enable the integration of third-party apps.

We pride ourselves on recognizing and retaining talent while promoting creativity and efficiency. We are constantly looking for people to help shape and be a part of our bright future!

Our Purpose: To create a growth-accelerating platform that enables the restaurant ecosystem to achieve the most remarkable performance

Our Vision: To be the most trusted one-stop-shop software & financial platform for restaurants

Our Mission: to empower every person who contributes to the success of a restaurant business and provide finance to fuel its growth

About the Role

We are looking for a Customer Onboarding Engineer in Egypt. The ideal candidate will be empowering sellers with our POS platform through Training on our Foodics products and Implementing and installing our devices.

If you think you have what it takes to join a remarkable and growing team, hop on and apply now!

Main tasks and responsibilities 💡

  • Responsible for scheduling the Installation appointments with the clients and ensuring that the site is ready for installation
  • Responsible for scheduling Backend On-Site training requests
  • Responsible for scheduling On-Site Technical visits, whether normal or emergency cases
  • Responsible for the onboarding process of the customer for all products, including “RMS, Foodics online, and Foodics pay
  • Responsible for Checking and monitoring the tasks and projects assigned and delivering the services based on the SLAs
  • Performing phone customers to educate them about onboarding sequences
  • Training the clients on How to set up a Foodics menu; inventory products on Foodics.
  • Responsible for building customer menus, Recipes, and inventory items.
  • Responsible for customers’ menu and inventory updates.

Related Jobs