Customer Experience Specialist

Customer Service
United Arab Emirates 🇦🇪
October 2, 2023

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Job Description

Job Description:

Customer Service Adviser

Dubai, UAE

Permanent, full time

Shifts between 8am and 8pm (incl. occasional weekends and public holidays)

Apply by 25th July 2023

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Role Overview

We are looking to add Customer focused representatives to join our telephone based servicing team. These roles join a dedicated customer team within our partner in Dubai.

We service our customer globally around the clock. We ask that you be able to work 8 hour shifts (40 hours a week) between 08:00 – 19:00 including occasional weekends and public holidays.

What you will do

  • Support customers with their enquiries about their policies

  • Member correspondence either by phone or by writing following appropriate investigation, in line with policy

  • Make changes to memberships according to policies

  • Reissuing and tracking members’ documents

  • Making manual collections from customers’ credit cards

  • Deal with billing inquiries.

  • Raising manual credit notes and invoices when needed

  • Issue payment receipts for members and group payments

  • Deal with providers (i.e Brokers) that may have any queries 

  • Take responsibility for ensuring that the system records are accurate and up to Ensuring members’ contact details are up to date 

  • Provide support to other internal Departments to overcome cultural and language barriers.

  • Coordinate with Service Partners to set medical treatments up

  • Handle members complaints and investigate

What you will bring

  • Understanding of UAE Health Insurance regulations

  • Arabic and fluent English speaker

  • Able to demonstrate a focus on excellent customer service within an insurance setting

  • Experience in working with procedures

  • Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.

  • Must have excellent verbal and written English 

Time Type:

Full time

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