Customer Experience Executive
Job Description
<p><strong>Job Title:</strong> Customer Service Executive </p><p><strong>Job Type:</strong> Full-time Contract – Immediate Hire</p><p><strong>Department: </strong>Export Sales – Transmar </p><p><strong>Work Location: </strong>New Cairo, Egypt (Hybrid)</p><p> </p><p><strong>About Transmar:</strong></p><ul><li>Transmar is a leading regional containerized cargo shipping company, providing fast and reliable logistics solutions for a growing customer base of businesses that span the Middle East and the East Coast of Africa. With over four decades of industry expertise and an expanding geographical footprint across the region that includes a strong operational presence in Egypt, KSA, UAE, Jordan, Sudan and Djibouti, Transmar delivers world-class shipping services that are helping to expand and facilitate regional trade.</li><li>Previously known as IACC Shipping, Transmar is a subsidiary of IACC Holdings. With a substantial legacy of over four decades, Transmar has built a solid reputation as a reliable, agile, and highly responsive carrier. As pioneers of container liner service in the Middle East, Transmar boasts the largest fleet dedicated to inter-regional trade in the region, constantly striving to facilitate the flow of goods between neighboring countries of the Middle East. </li><li>We believe that our customers are also first and foremost our partners; their needs ours, and their best interest a priority. As such, we take pride in our long-term partnerships with the region’s largest businesses. We take the time to listen and are available around the clock to provide effective solutions tailored to each individual need – offering shipping solutions that is here to stay.</li><li>Learn more about us here: Transmar: Egypt, International Shipping Company | Red Sea Shipping Companies – Transmar</li></ul><p> </p><p><strong>Responsibilities: </strong></p><ul><li>Managing and executing customer bookings against space and equipment availability. </li><li>Managing and executing documentation process.</li><li>Managing and executing invoicing and BL Delivery.</li><li>Completing required periodical reports.</li><li>Cooperating with Sales counterpart for maximum customer retention and satisfaction.</li><li>Meeting designated customer SLAs.</li><li>Proactively helping customers with their shipment process.</li><li>Following up on the forecasted shipping volumes of the customers.</li><li>Managing existing accounts. </li></ul><p><br></p><p><strong>Education and Experience: </strong></p><ul><li>2 years of experience in any customer service/account management role</li><li>Bachelor’s degree in relevant field (Preferably Logistics)</li><li>Relevant experience in maritime shipping/stevedoring and warehousing is a MUST.</li></ul><p><br></p><p><strong>Required Skills: </strong></p><ul><li>Negotiation and communication skills</li><li>Problem-solving and analytical skills</li><li>Proficiency in MS Office 365</li><li>Proficiency in Systems Used (Locus Odyssey, Salesforce)</li></ul><p><br></p><p><strong>Who are we looking for?</strong></p><ul><li><strong>Respect for all people:</strong> Is aware of the different needs of various internal and external stakeholders, and listens to understand, can put oneself in others’ shoes and genuinely understand others’ positions.</li><li><strong>Own it and get the job done:</strong> Takes ownership and is accountable for own performance. Maintains a persistent, energetic and positive spirit to achieve results, even in the face of setbacks. Takes proactive measures to tackle challenges & solve problems or to capture & seize opportunities.</li><li><strong>Live in the customer’s shoes:</strong> A passionate networker with customer-oriented mindset; putting the customer at the center of decisions and a natural relationship builder</li><li><strong>Be a Life- Long learner: </strong>Engages in a continuous, never-ending journey of learning and developing own skills and talent.</li><li><strong>Commit to Excellence:</strong> Deliver high quality work and set high standards for himself/herself and the team.</li></ul><p> </p><p><strong>Why to join us?</strong></p><ul><li>Visionary, respectful, and collaborative management style </li><li>Competitive financial package </li><li>Flexibility, trust and full autonomy</li><li>Regional exposure and internal mobility</li><li>Employee recognition, engagement and milestones celebration</li><li>Caring work environment and approachable management</li></ul><p> </p><p><strong>Excited about the Role?</strong> </p><p>Please apply online by clicking on “Apply” below. Your application will be reviewed against our requirements. Should you not meet our immediate requirements, your profile will be registered in our talent pool system and we will match your profile to suitable future vacancies. Thank you for your interest and application. Should you require additional information, please contact Shahdan Safwan, Talent Acquisition Manager Shahdan.safwan@transmar.com </p><p> </p><p><strong> </strong></p>
