Customer Excellence Specialist
Job Description
As Customer Excellence Specialist you organize and supervise the transport of all orders and ensure that your customers are overall satisfied
Your Role
HSE and data quality is always at the forefront of the work you do. You act as the customer’s front-line support by providing information and answering questions while building and maintaining a strong and trustful partnership with customers, suppliers, colleagues, and BU. The specialist is responsible for the profitability of orders, correct invoicing and data quality.
Your Responsibilities
- Arrange and supervise the transport of cargo
- Ensure all systems are kept up to date promptly
- Monitor the operational performance of all involved parties and report any issues that may occur
- Review and ensure that any KPIs agreed with the customer are met
- Participate in training to develop yourself and your knowledge
- Immediately report problems when they occur
- Execute the business in line with rates given by ensuring profit maximisation
Your Skills And Experiences
- Minimum 2 years of experience in related field
- Excellent Customer Service skills
- Have a strong attention to detail and accuracy
- Energetic and Enthusiastic individual
- Driving Business + Solutions
- Championing Innovation + Transformation
- Delivering Customer Excellence
Good Reasons to Join
We offer an employee friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast developing company with a competitive salary and opportunities for further development within the Kuehne+Nagel Group. If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.
