Job Description
Description
Provides a great service to customers and delivers defined activities with the designated business area.Has a good understanding of and works within well-defined procedures relevant to own discipline. Showing knowledge of the range of processes and systems to be used in completing assigned tasks.Typically reports to the Senior Team Leader / Manager.
Job Responsibility
* Provides transactional services personally, using clear communication and common courtesy and accurately completes tasks and exchanges information as delegated;
* Supports colleagues through the application of knowledge;
* Understands the relevant processes and purpose in the team;
* Regularly exchanges information by being collaborative and working well with others;
* May handle difficult contacts;
* Makes judgements based on the analysis of factual information;
* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.