Customer Center Lead

Job Description

About the role

Job Description
– Manage, develop, support and assess own team to ensure providing a high level of service.
– Build team spirit and staff loyalty in the customer center.
– Propose tools to achieve the customer center quantitative and qualitative objectives.
– Handle major customers problems and propose permanent solutions.
– Provide coaching and request needed training for direct reports ensuring continuous individual development.
– Increase customer satisfaction and loyalty through managing Customer Center operations.
– Handle customer center requests, stock and administrative work.
– Coordinate staff training and assign clear individual objectives.
– Validate equipment orders and control the stock level.
– Revise the cash flow closure of the customer center.