Customer Care Officer

Job Description

Requisition ID 45703
Position Type FT Permanent
Recruiter #LI-JT1
Posting Type LI

About Kerry
Kerry is the world’s leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers’ most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

Key Responsibilities

• Maintain timely, professional, and effective communication with all parties.
• Prepare and send Sales Order confirmations in SAP to customers and Sales Team promptly.
• Prepare Proforma Invoices and send them to the respective Sales Team member/Customer without delay upon receiving an enquiry or pre-order request.
• Provide prompt responses to customers via the Sales Force Platform.
• Interact with Supply Planners for ETA requests and send SO confirmation to customers.
• Liaise with Sales and MDG Team for creating new customer codes in the system.
• Work with Finance team for credit block on a daily basis.
• Create new FG product codes and liaise with R&D for producing batch sheets, associated documentation, and labels.
• Collaborate with Material Planning/Supply Planning team to address raw material shortages.
• Clarify customer requests regarding order confirmations, raw material shortages, and delivery dates to avoid service issues. Determine the cause of any issues, seek solutions, and escalate as needed.
• Work with Logistics team to generate invoices and export documentation.
• Provide Supply Excellence Reporting and track MADs vs PDs in SAP.

Qualification & Skills

• Seeking candidates with 2-3 years of customer service/administration experience in manufacturing
• Related educational background preferred
• Excellent time management, prioritization, and organizational skills required
• Demonstrated ability to meet deadlines effectively
• Able to work collaboratively as part of a team and autonomously with minimal supervision
• Intermediate to advanced proficiency in Microsoft Excel and Word expected
• Essential to have knowledge and experience of ERP systems, particularly SAP

Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.