Customer Care

Job Description

• Identify and assess customers’ needs to achieve satisfaction.
• Cater to client queries by providing accurate data using appropriate communication channels.
• Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
• Create a concise report on client interaction to facilitate a swift decision-making process.
• Stay up-to-date with the organization’s new regulations, products, and service launches through efficient communication with the management.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

• Proven customer support experience: from 6 months to 1 year.
• Candidate should have excellent communication skills in both Arabic and English.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• Excellent communication and presentation skills.
• A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
• Excellent computer skills.