CRM Representative

Job Description

Key Responsibilities

1. Execute CRM campaigns as per given instructions.
2. Setup of content for E-Mail, SMS and Paid Social Campaigns.
3. Ensure full tracking of executed campaigns.
4. Assisting the Asst. Manager CRM in the day to day coordination with other departments.
5. Generate Weekly & Monthly Sales reports requested.
6. Liaise with various stakeholders to help creating meaningful reports on Campaign Performance.
7. Calling customers every day for MSI survey (Sales & Service)
8. Achieve 80% successful calls from MSI Sales as target.
9. Prepare monthly MSI Sales report
10. Handling & communicate with customers problems and complaints.
11. Prepare fact sheet for CRM suppliers – Approval & sending LPO to supplier.
12. Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.