CRM Functional Analyst
Job Description
Consulting | Customer & Marketing | CRM Functional Consultant (DC-23)
When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You’ll understand that Deloitte is certified as a Great Place to Work® (GPTW) and on the list of the Top 20 Best Workplaces™ in the UAE. It has also received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).
Our experienced technology professionals offer deep technical experience in their area of focus and are committed to delivering efficient, technology-based solutions to our clients. Our professionals are also aligned to industry sectors. By combining our technical capabilities with our industry experiences, we create unmatched market offerings to solve our clients’ business issues. Additionally, we have long-term partnerships with many of the world’s leading technology companies, allowing us to understand solution alternatives and recommend and support the most appropriate solution for our clients. By leveraging these elements, we are able to help our clients convert leading edge ideas into tangible results.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:
– Integrity
– Outstanding value to markets and clients
– Commitment to each other
– Strength from cultural diversity
We are looking for functional consultants/business analysts who will help in serving the business needs of our clients with technology solutions and contribute to the overall growth of our practice.
Responsibilities:
– Collaborate with business stakeholders to understand business objectives and gather detailed requirements for CRM solutions.
– Responsible for acting as a bridge between the business and technical stakeholders.
– Translate business requirements into effective and scalable processes. Recommend best practices and functionalities to meet business objectives. – Translate functional requirements into technical requirements that can be used by technical teams. Acts as a bridge between the business and technical stakeholders for any clarifications.
– Prepare business requirement documents, lead sign-off from business, write user stories, and acceptance criteria and perform demo.
– Conduct user training sessions and create user documentation to ensure smooth adoption of the application. Provide ongoing support and address user inquiries to maximise system utilisation.
– Recommend relevant reports and dashboard capabilities to extract meaningful insights from data to help stakeholders make informed decisions. – Collaborate with the development team to oversee integrations with other systems. Collaborate with testing to ensure the integrity and reliability of the solutions.
– Propose and implement enhancements to existing systems to optimise performance and user experience.
