Cosmetologist
Job Description
Job description / Role
Scope and Objectives
As a skin care expert perform consultations, customise treatments conduct skin and hair analysis and perform skin treatments, providing uncompromising experience to the guest.
Job Responsibilities
– Adhere to the Spa Policy & Standard Operating Procedures manual.
– Act as an Ambassador for the spa representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.
– Knowledgeable about all aspects of treatments, spa therapy and the facility.
– Perform treatments and services in a safe, professional and hygienic manner.
– Maintain ample inventory of necessary products to perform treatments, all in an orderly and neat fashion.
– Report for appointments on time and thoroughly review appointments after completing each service.
– Always maintain a courteous, friendly and professional demeanour with guests.
– Assist in the operations whenever possible.
– Maintain current professional license.
Administrative and Financial Responsibilities
– Maintain appropriate records of guest consultation forms and skin and hair assessment reports ensuring data privacy.
– Responsible for contribution towards monthly retail and treatment targets.
– Capability to do technical analysis on machines, good at administrative skills, able prepare and review reports and share evaluation.
Guest Quality and Operational Excellence
– Recognise arrivals of all VIP guests arriving in both the spa and hotel.
– Ensure the facility is in peak condition at all times.
– Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
– Ensure guest / member preferences and special requests are accommodated to the best of the property's abilities.
– Perform treatment following brand standards and contribute towards the spa is receiving positive ratings from guest satisfaction surveys.
– Maintain guest confidentiality at all times.
– Deal with any guest complaints, comments or concerns with discretion and urgency.
