Coordinator Riders
Job Description
<strong>What’s On Your Plate?</strong><p><br></p><ul><li>Monitor and improve Rider Performance and Compliance</li><li>Lead Rider Recruitment for the allocated zones</li><li>Lead the team to complete Ad-hoc tasks and projects</li><li>Lead a Team of Rider Coordinators and/or Rider Captains</li><li>Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items</li><li>Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level</li><li>Manage rider rooster with proper allocation of shifts/breaks/off-days etc</li><li>Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor</li><li>Inventory management and usage compliance of Rider equipment</li><li>Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed</li><li>Groom rider quality (behavior, appearance, professionalism, presentational etc)</li><li>Setting up a performance improvement plan to improve performance of low performing riders</li><li>Reduce rider complaints originating from customers</li><li>Monitor riders performance on individual level and responsible for coaching/warning riders</li><li>Audits fleet appearance & rider behavior via on ground visits</li></ul><p><br></p><strong>What Did We Order?</strong><p><br></p><ul><li>Bachelor’s Degree</li><li>2+ years of experience in food/grocery tech industry is highly preferred</li><li>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc</li><li>Strong communication skills, both written and verbal.</li><li>Influencer and negotiation with good public speaking and presentation skills</li><li>People management skills: Experience in managing a bigger group of people</li></ul>
