Coordinator Riders
Job Description
<strong><u>Role Summary</u></strong><p><br></p>Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps<p><br></p><strong>What’s On Your Plate?</strong><p><br></p><ul><li>Monitor and improve Rider Performance and Compliance</li><li>Lead Rider Recruitment for the allocated zones</li><li>Lead a Team of Rider Coordinators and/or Rider Captains</li><li>Manage rider roster with proper allocation of shifts/breaks/off-days etc</li><li>Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor</li><li>Inventory management and usage compliance of Rider equipment’s</li><li>Groom rider quality (behavior, appearance, professionalism, presentational etc)</li><li>Setting up a performance improvement plan to improve performance of low performing riders</li><li>Reduce rider complaints originating from customers</li><li>Monitor riders performance on individual level and responsible for coaching/warning riders</li><li>Audits fleet appearance & rider behavior via on ground visits.</li></ul><p><br></p><strong>What Did We Order?</strong><p><br></p><ul><li>Bachelor’s Degree</li><li>2-3 years of experience in food/grocery tech industry is highly preferred</li><li>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc</li><li>Strong communication skills, both written and verbal. English and Urdu are a must. Arabic is a plus.</li><li>Influencer and a negotiation with good public speaking and presentation skills</li><li>People management skills: Experience of managing bigger group of people.</li></ul>
