Contact Center Agent

Job Description

Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

Your Responsibilities Will Include But Not Be Limited To

• Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
• Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
• Providing product and service information to customers.
• Promote Zain’s products and services by understanding customer needs and interests, and providing them with the right offers that match those.
• Troubleshoot service equipment issues.
• Adhere to, and fulfill, individual and team performance metrics.