Contact Center Agent

Job Description

• Carry out relevant duties of managing incoming and outgoing calls as per the assigned schedule.
• Analyze client requirements and offer the best possible solution or information.
• Explain all the essential details of the organization’s products and services to captivate the customer’s attention.
• Take the initiative to build fruitful connections through fluent and engaging communication.
• Maintain necessary call log details using the latest technology available in the company’s cloud or digital database.
• Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.

Skills

• Proven track record of handling all the duties and responsibilities of a call center agent or associate.
• Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
• A passionate individual with the potential to handle multiple activities while attending a call simultaneously.
• Strong command of handling relevant computer operation activities to boost overall work productivity.
• Refined communication skills with an ability to persuade customers.
• Flexibility and openness to innovation and improvement.