Consulting | Customer & Marketing | CRM Functional Analyst (DC-23

Job Description

<p><strong><u>Consulting | Customer &amp; Marketing |CRM Functional Analyst (DC-23)</u></strong></p><p><br></p><p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte &amp; Touche ME. You’ll understand that Deloitte is certified as a Great Place to Work® (GPTW) and on the list of the Top 20 Best Workplaces™ in the UAE. It has also received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training &amp; Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).</p><p>Our experienced technology professionals offer deep technical experience in their area of focus and are committed to delivering efficient, technology-based solutions to our clients. Our professionals are also aligned to industry sectors. By combining our technical capabilities with our industry experiences, we create unmatched market offerings to solve our clients’ business issues. Additionally, we have long-term partnerships with many of the world’s leading technology companies, allowing us to understand solution alternatives and recommend and support the most appropriate solution for our clients. By leveraging these elements, we are able to help our clients convert leading edge ideas into tangible results.</p><p><br></p><p><strong>Our Purpose</strong></p><p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p><p>Our shared values guide the way we behave to make a positive, enduring impact:</p><p><br></p><ul><li>Integrity</li><li>Outstanding value to markets and clients</li><li>Commitment to each other</li><li>Strength from cultural diversity</li></ul><p><br></p><p>Deloitte is looking to hire a business analyst/functional consultant for Deloitte Digital in the Customer and Marketing portfolio. Customer &amp; Marketing is creating a new model for a new age-we’re an agency and a consultancy. Understanding the digital space and preparing for what’s next is at our core. We help clients reimagine how profits are made, and how relationships are created and led; we reshape the landscape of work and rewire the high-reaching fabric of entire industries. That’s the power of driving disruption. That’s Deloitte Digital. </p><p>Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the creative digital consultancy real and in doing so, make new markets. </p><p>We are looking for functional consultants/business analysts who will help in serving the business needs of our clients with technology solutions and contribute to the overall growth of our practice. </p><p>Hiring for: KSA, Qatar, and Jordan </p><p><br></p><p><strong>Experience required:</strong> </p><p><br></p><ul><li>Bachelor’s degree in Computer Science, Software, or a related field. </li><li>Decent understanding of CRM and the ability to comprehend how CRM can impact businesses. </li><li>Proven experience of 2-5 years of working in a functional role with any CRM tools like Salesforce, Microsoft Dynamics, Oracle CX, Odoo or others. </li><li>Experienced at directly engaging with clients, driving discussions, and gathering detailed business requirements. </li><li>Ability to handle ambiguity, progress discussions and make suggestions in an unstructured environment. </li><li>Extensive experience in translating business requirements into process flows, and user stories including comprehensive acceptance criteria; and receiving client sign-off. </li><li>Quick learner with an ability to understand business processes from the perspective of different functions, departments, and business units. Prioritise the requirements as per business objectives. </li><li>Ability to define use cases and outline detailed user journeys. </li><li>Skilled at designing reports and dashboards, including relevant KPIs to track business outcomes. </li><li>Strong communication and interpersonal skills to collaborate effectively with stakeholders at all levels across business and technical teams. </li><li>Experienced at driving system implementation, monitoring solutions developed by technical teams, tracking progress against milestones, and agile methodology. </li><li>Ability to analyse and recommend data flow best practices knowledge. </li><li>Experienced at managing client deliverables and presentations independently. </li><li>An individual with a proactive mindset who looks at details analytically and is actively curious to achieve clarity. </li><li>Comfortable working in a fast-paced environment and contributing high-quality work. </li><li>CRM certifications will be a preference. </li></ul><p> </p><p><strong>Responsibilities:</strong> </p><p><br></p><ul><li>Collaborate with business stakeholders to understand business objectives and gather detailed requirements for CRM solutions. </li><li>Responsible for acting as a bridge between the business and technical stakeholders. </li><li>Translate business requirements into effective and scalable processes. Recommend best practices and functionalities to meet business objectives. </li><li>Translate functional requirements into technical requirements that can be used by technical teams. Acts as a bridge between the business and technical stakeholders for any clarifications. </li><li>Prepare business requirement documents, lead sign-off from business, write user stories, and acceptance criteria and perform demo. </li><li>Conduct user training sessions and create user documentation to ensure smooth adoption of the application. Provide ongoing support and address user inquiries to maximise system utilisation. </li><li>Recommend relevant reports and dashboard capabilities to extract meaningful insights from data to help stakeholders make informed decisions. </li><li>Collaborate with the development team to oversee integrations with other systems. Collaborate with testing to ensure the integrity and reliability of the solutions. </li><li>Propose and implement enhancements to existing systems to optimise performance and user experience. </li></ul><p><br></p><p><strong>Benefits</strong> </p><p>At Deloitte, we know that great people make a great organisation. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. </p><p><br></p><p><strong>Our people and culture</strong> </p><p><br></p><p>Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. </p><p><strong>Professional Development </strong> </p><p>From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.</p>