Concierge Lead

Job Description

JASARA PMC, a joint venture between Public Investment Fund (PIF), Jacobs, and Saudi Aramco in the civil engineering industry, is seeking a Concierge Lead to join its team in Saudi Arabia. The company focuses on delivering Social Infrastructure programs in the Kingdom of Saudi Arabia and aims to provide a solutions-based approach to deliver on the promise of Vision 2030. As a Concierge Lead, the successful candidate will have a pivotal role in ensuring the smooth functioning of JASARA’s operations by providing exemplary customer service to staff and clients.

Responsibilities

• Manage a team of concierge staff and ensure they provide a high level of service to internal and external clients
• Proactively identify and resolve issues related to concierge services
• Develop and maintain relationships with vendors and local suppliers
• Manage and maintain inventory, scheduling, and bookings for meeting rooms, transportation, and events
• Ensure the front-of-house areas are maintained, organized, and presentable at all times
• Define and implement processes that maximize efficiency and streamline organizational workflows
• Act as the primary point of contact for clients and executives and respond to their needs in a timely and professional manner