Concierge Agent

Job Description

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Concierge Agent

locationsRiyadh time typeFull time posted onPosted Today job requisition idREQ10273439 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company’s guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people, we employ and serve around the world.

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts.

Career Opportunity

The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to provide exceptional service. Be part of a cohesive team with opportunities to build a successful career with global potential.

About Four Seasons Hotel Riyadh:

Call one of Saudi Arabia’s most prestigious addresses home. Share a leisurely brunch with important guests and host memorable meetings in our cosmopolitan oasis. Inside the soaring Kingdom Centre tower, you’ll be met with exceptional views and contemporary cuisine along with Arabic hospitality, elevated with Four Seasons highly personalized service.

Concierge Agent

The ideal candidate will have previous concierge experience. The Concierge will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Responsibilities:

Works with guests pre arrival and in house to ascertain preferences and provide insightful recommendations.

Conducts pre arrival process to contact all future guests to arrange services including but not limited to Wine Tastings, Dining Reservations, shipping packages, various Transportation methods, and researching different vendors and service providers.

Processes packages, faxes, messages, and mail which may be either outgoing or in coming in an accurate and timely manner.

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, phone, FS Chat and by email.

Processes packages, faxes, messages, and mail which may be either by outgoing or incoming in an accurate and timely manner.

Utilize a variety of software programs. Communicate with internal personnel and departments via Hotsos and phones. Chat guests via messenger application and utilize Four Seasons guest recognition program. Concierge system to track all requests and Opera to ensure proper billing.

Assure that desk collateral and information for restaurants, activities, attractions, maps and other local attractions are updated and current. Knows what activities are available in the Valley and establish close contacts with vendors in these areas in order to provide information, ticketing and reservations for guests.

Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Guest Services, lobby coverage and phone coverage for Core.

Provides basic trouble-shooting support for in-room services such as internet, TV movies, games and Web service.

Works closely with Guest Service staff to ensure smooth handling of guest luggage, guest escorts, deliveries and special requests.

The benefits offered by Four Seasons Hotel Riyadh:

Full board shared living accommodation in a high quality, well-resourced accommodation

30 days vacation

10 days Public Holidays per year

Paid home leave tickets

Quality of employee meals

Regular social and sporting events

Free transportation to work.

Laundry/dry cleaning for provided uniforms
* Full medical coverage

We look forward to receiving your application!

Learn more about what it is like to work at Four Seasons, visit us:

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.