Concierge Agent

Job Description

<strong><u>Responsibilities</u></strong><p><br></p><ul><li>Answers guest questions and handles guest requests in a polite and efficient manner such as giving information, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flight, etc. If needed, refers requests to relevant staff to ensure customer satisfaction.</li><li>Keeps updated on all information concerning the hotel services, local places of interest, restaurants, transportation, sports facilities, churches, shopping areas, and all relevant information likely to be of guests’ interest in order to be able to answer guest requests and questions.</li><li>Keeps records, delivers, and distributes all incoming and outgoing mail, faxes, messages, and parcels addressed to current or future guests and hotel staff according to hotel procedures. </li><li>Upon request, store guest luggage in the luggage storage room. Handles all luggage with care. </li><li>Sells stamps for postcards and letters.</li><li>Maintains cleanliness and tidiness of desk area and replenishes counters with brochures, magazines, and city maps for guest availability.</li><li>During Business Center’s closing time, sends a fax to guests.</li><li>Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.</li></ul><p><br></p><strong><u>Skills &amp; Requirements</u></strong><p><br></p><ul><li>High school diploma or suitable equivalent</li><li>Previous experience in the same role in a luxury hotel is preferred</li><li>Well-groomed, professional appearance</li><li>Outstanding verbal and written communication</li><li>Physically agile, and to stand for extended periods</li></ul>