Concierge Agent

Job Description

Job Description

– To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.
– Assist guests with all inquiries, both hotel and non-hotel related
– Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
– Maintain good relationship with Airport Concierge
– Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
– Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
– Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards
– Consult Log Book for information/requests left by outgoing shift
– Manage incoming guest mail, messages, facsimiles and special deliveries
– Manage all transportation requests
– Manage outgoing guest mail, courier services and parcel postage as requested by guests
– Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
– Receive telephone calls and take messages for guests who are out
– Conducts all of the above in accordance with the hotel’s policy.