Communications Agent

Job Description

• Answers phone & chat inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions. 

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with business centre, high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.  

• Ensure wake up requests are accurately recorded and delivered without fail. 

• Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines. 

• Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner. 

• Accepts and delivers wake-up calls, messages and facsimiles in a timely manner. 

• Other duties as assigned