Communications Agent

Job Description

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Communications Agent

locationsCasablanca time typeFull time posted onPosted Today job requisition idREQ10270271

Answers phone & chat inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with business centre, high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Ensure wake up requests are accurately recorded and delivered without fail.

Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines.

Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner.

Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.

* Other duties as assigned

locationsCasablanca time typeFull time posted onPosted 30+ Days Ago locationsCasablanca time typeFull time posted onPosted 30+ Days Ago Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.