Commercial Manager

Job Description

Commercial Manager is expected to develop the commercial strategy that positions the hotel as the market leader within the defined competitive set, and execute all necessary pro-active and re-active sales, e-commerce, marketing &amp; PR activities to exceed owner expectations in regard to revenue generation and market share.<p><br></p><strong>What will I be doing?</strong><p><br></p>As a Commerical Manager, you will be responsible for performing the following tasks to the highest standards:<p><br></p><ul><li>Lead all sales, reservations and marketing activities on property </li><li>Be a great boss and role model for others with regards to brand-specific behaviors, self-confidence and can-do attitude</li><li>Interview, select, on-board, supervise, coach, and evaluate Commercial team members</li><li>Organise and provide regular commercial &amp; sales training opportunities for TMs and HODs </li><li>Provide a positive work environment to Commercial &amp; Sales Team Members that allows everyone to thrive and fulfil their potential </li><li>Ensure that all Commercial &amp; Sales TMs understand the purpose of their role and are equipped with the training and tools required to perform their duties at their best. </li><li>Ensure regular &amp; effective communication (e.g. Huddles) in own department to achieve / maintain a high level of trust &amp; engagement</li><li>Make use of the brand specific Recognition Calendar and plan / execute respective actions on a very regular basis within the own sales team and in the whole hotel. </li><li>Ensure you and your team pro-actively support colleagues in operations departments during peak service hours (e.g. giving a helping hand in the restaurant at breakfast, clearing tables etc.).</li><li>Personally spend at least 30 minutes every day, giving a helping hand to another department </li><li>Support the overall management of the hotel by establishing effective working relationships with other depts. ensuring a high level of cross departmental collaboration </li><li>Execute duties as assigned by the Chief Host and Regional Commercial Director</li></ul><p><br></p><strong>What are we looking for?</strong><p><br></p>Commerical Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<p><br></p><ul><li>Hospitality – We’re passionate about delivering exceptional guest experiences.</li><li>Integrity – We do the right thing, all the time.</li><li>Leadership – We’re leaders in our industry and in our communities.</li><li>Teamwork – We’re team players in everything we do.</li><li>Ownership – We’re the owners of our actions and decisions.</li><li>Now – We operate with a sense of urgency and discipline</li></ul><p><br></p>In addition, we look for the demonstration of the following key attributes:<p><br></p><ul><li>Quality</li><li>Productivity</li><li>Dependability</li><li>Customer Focus</li><li>Adaptability</li></ul><p><br></p><strong>What will it be like to work for Hilton?</strong><p><br></p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!<p><br></p><strong>Work Locations</strong><p><br></p>Hampton Inn by Hilton Salmiya Kuwait<p><br></p><strong>Schedule</strong><p><br></p>Full-time<p><br></p><strong>Brand</strong><p><br></p>Hampton by Hilton<p><br></p><strong>Job</strong><p><br></p>Sales and Marketing