Commercial Department Manager

Business & Product Management
United Arab Emirates 🇦🇪
October 2, 2023

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Job Description

Commercial Department Manager – Food / Store Manager – Food | Retail | M&S | UAE

Overview of the role:

 

CDMs are responsible for managing a department/s and the team. Ensures merchandising, stock availability, profit protection, sales, BTF and general day-to-day management of department. Ensure excellent customer service in the Department and within the store. Training and Development of the staff, is a role model for sales assistants, senior sales assistants and develop contact with customers. 

 

 

What you will do:-

Description of Accountability:

 

Customer Service

  • Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.
  • Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience
  • Replying to all customer feedback and following up actions within the department on a daily basis
  • Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction
  • Delivers friendly, knowledgeable and efficient service within the department.

 

Store Operations

 

  • Ensure store opening and closing procedures are adhered to. 
  • Ensure Store cover is planned and implemented properly. 
  • Implement company visual guidelines, layouts and timescales within your department and ensuring clear sight lines and clear navigation throughout the department
  • Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation
  • Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc).
  • Safety procedures need to be implemented in line with company policy.
  • Adherers to Standard Operating Procedures (SOP) manual on day to day basis   

 

People Management

 

  • Newcomers and staff are properly inducted and trained. 
  • Manage department colleague’s Performance Development Reviews (PDRs)and handle all relevant HR issues on a timely manner in accordance with company policies and procedures
  • Effectively manages conflicts & motivating colleagues to perform to the best of the abilities  

Skills

Required Skills to be Successful:-

  • Knowledge of customer service principles and processes
  • Knowledge of sales principles
  • The ability to lead and motivate a team
  • Excellent communication and ‘people’ skills
  • A strong commitment to customer service
  • The ability to work under pressure and handle challenging situations
  • Confidence, drive and enthusiasm
  • Decision-making ability and a sense of responsibility
  • The ability to understand and analyse sales figures
  • Good MS excel and word skills
  • Some heavy lifiting

 

What equips you for the role:

  • High School or Bachelor Degree
  • 5-7 years’ experience in a similar role with Retail sales background.
  • Retail Background
  • Acumen and the ability to communicate with individuals at all levels
  • Taking Initiative
  • Drive for Results
  • Good communication skills (verbal and written)
  • Strong/excellent attention to detail

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