Collections Executive

Job Description

Collections Executive | Hertz | Dubai

Overview of the role:

To maximize collection and ensure all debtors are followed-up until settlement.

To facilitate a high level of cash-flow and minimize overdue debt along with maximize collection from all debitors

About the Team :

As a Collections Executive, you will be reporting to the Collection Manager

What equips you for the role:

• Always Adhere to the Collection Procedures while protecting the interest and reputation of the organization.

• Achieving the collection target assigned by the management.

•Regular follow-up by emails & Telephone calls with past due customers to ensure the collection of overdue amounts within the earliest cycle preferably within 30 days bucket.

•Ensure timely transfer / escalation to the relevant department for the necessary legal action by completing all formalities and to follow up until concluding the process.

•Answer queries from customers related to collections.

•Prepare & Send Statement of Account for the Debitors on a monthly basis

•Timely and effective collection of all debts and customers payments.

•Negotiating re-payment plans according to the company policy.

•Collecting overdue amounts by rigorous follow-up and make sure company money is recovered fully and on time. 

•Submit periodical/collection ad-hoc reports to the collections manager on the agreed format.

•Full responsibility for maintaining a complete collection report by recording details of all interactions with customers.

Regular & proper update on the Collection Management Log.

•Create trust Create & Maintain relationships with debtors when possible, to avoid future issues.

•Provide updated feedback to the credit team on customer health payment status/history to credit approving authority.

•Field visits to be performed to collect payments as and when required.

Skills

Required Skills to be successful:

•PC & Microsoft Office proficiency

•Understanding/Knowledge of competitor 

•Previous automotive experience preferred

•Ability to plan own work effectively and meet deadlines. 

•Contribute to the short-term planning of department.

•Show initiative in taking on greater responsibilities without being asked. Demonstrate persistence in the face of resistance.

•Critical thinking and problem-solving skills.