Collection Manager

Job Description

– Creates and implements a strategy to improve the collection of outstanding credit.

– Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective after CFO approval.

– Implements collection policies and procedures to avoid excessive outstanding credit

– Ensures payments are received as per the targets set by the management and changes are reflected in customer’s account.

– Manages statement preparation to credit department if customer fails to respond; and ensure records of collection and status of accounts are maintained.

– Manages customer queries regarding issues faced with their respective accounts.

-Provides expert advice to customers about necessary actions and strategies for debt repayment.

– Ensures customers are notified via mail, telephone, or personal visit to solicit payment and determine reasons for overdue payments.

-Records information about financial status of customers and status of collection.

– Ensures that the company policy on recoveries is followed and that it is in line with local regulations.

– Improves collections within a targeted ageing of dues.

– Assesses the quality of the portfolio of receivables.

– Implements payment collection goals, targets and deadlines for staff.

– Manages the Collectors regarding follow up on the post-dated cheques and the date of submission to the Bank.

– Persuades customers to pay amounts due. Calls customer, sends sms and reminder letters on payment dues, if required.

– Monitors call reports to make sure collectors are making enough phone contacts each day.

Skills

1.    Requirement opens for all Arab nationals.

2.    Required Bachelor’s degree in Finance, Accounting or a related field

3.    3 – 5 years’ experience as a Collection Manager

4.    Experience in accounting software

5.    Excellent communication, People management and negotiation skills