Collection Associate
Job Description
<p>We are hiring Collection Associate to join our Tanfeeth team with the following role and responsibilities. </p><p><br></p><p>The Department is a collections team. This department is required to ensure all delinquent customers are called and followed up on for the respective due’s which are due by the customers who have an existing facility with the bank. The department is assigned targets on a monthly basis which needs to be achieved in order to achieve the overall goal for the organization.</p><p>The collections Unit is required to ensure that our provision numbers, and the product flows are achieved in order to generate revenue for the bank. The follow up required on these delinquent accounts is done at the collections centre across all products which include personal loans, credit cards and auto loans respectively.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Ensure to follow up on the delinquent pool assigned for the month and achieve the respective targets.</li><li>Raising final settlements for customers depending on the reasoning which include loss of job, salary reduction, and medical condition</li><li>Ensure to update the system completely based on the action code.</li><li>To ensure to increase the number of back flow accounts in the individual lists, focusing on collecting 2 or more installments monthly.</li><li>Ensure customer satisfaction scores are in line with benchmarks.</li><li>To ensure that all the TOM elements and Tanfeeth values are implemented and followed</li></ul><p><br></p><p>Qualifications:</p><ul><li>Previous experience in dealing with customers by telephone, e-mail and in writing</li><li>Strong communication skills and have the ability to communicate effectively</li><li>Good listening skills along with an articulate and clear telephone manner.</li><li>Computer literate, with strength in Excel</li><li>Relationship and conflict management</li><li>Communication skills</li><li>Negotiation and Influencing</li><li>Achievement oriented (Skills)</li><li>Minimum knowledge on collection experience as a process</li><li>Graduated candidates only eligible to apply</li><li>Native Arabic speaker is mandatory</li><li>Preferably customer Service experience</li></ul><p><br></p><p>Kindly note that only shortlisted candidates will be contacted within 3 working days.</p><p></p>
