Club Lounge Manager

Hotel, Restaurant, Tourism
Oman 🇴🇲
October 2, 2023
Full Time

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Job Description

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views

Scope

The aim is to oversee and direct all aspects of the MO Club lounge functions to achieve the highest possible guest satisfaction. This is for current and future VIPs. This position also promotes the work culture and company core values.

Responsibility

  • Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
  • Manage and supervise the lounge during operating hours
  • Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
  • Meet and greet all guests personally
  • Oversee maintenance of an efficient repeat guest history system
  • Promote Inter-Hotel sales and in-house facilities
  • Perform such functions including but not limited to:
  • Prepare MO Club guest welcome letters
  • Monitor guest comment cards and feedback
  • Attend to special requests by guests
  • Handle guest complaints and refer them as necessary, follow up on corrective action
  • Compile, analyse and control MO Club costs and inventory
  • Prepare amenities requisitions on time
  • Ensure and maintain the entire range of services offered in the MO Club Lounge
  • Appraise the appearance, discipline and efficiency of all staff under direct supervision
  • Organize and conduct regular meetings for MO Club staff to facilitate smooth operations
  • Prepare efficient work and vacation schedules for MO Club staff, considering project occupancy and forecasts and any large group movements.
  • Performs related duties and special projects as assigned.
  • Works with Superior and Human Resource Manager to ensure staff departmental performance.
  • Plan for future staffing needs and recruit in line with company guidelines
  • Prepare detailed induction programmes for hired staff
  • Analyse the training needs of Front Office staff and develop training programmes
  • Conduct probation and formal performance appraisals
  • Coach, counsel, and distribute constructive feedback to staff
  • Work with Superior in the preparation and management of department’s budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget
  • Adhere to OH&S policies and procedures and ensure your direct reports do the same Requirements

Qualifications And Skills

  • A degree from the School of Tourism & Hotel Management
  • Organizational skills
  • Engagement with residents is good
  • Ability to manage multi-cultural teams
  • Leadership and communication skills are excellent
  • Demonstrate integrity, dedication, and commitment to continuous improvement
  • Management style that is flexible to meet the challenges of a changing workplace
  • A good understanding of all aspects of front office operations
  • Must be self-motivated, coachable, and monitorable, able to motivate the team to perform at their best
  • Property Management System knowledge is preferred

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