Cloud Technical Support Engineer

Job Description

About the role
– Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly
– Resolves technical support inquiries directly or indirectly through onsite and/or remote first-level support representatives
– Provide timely and professional technical support for all IT incidents and changes related to all Cloud Offers.
– Ensuring customer satisfaction in every step of problem resolution.
– Perform technical escalations in line with our Fault Management policy.
– Liaise with other relevant internal departments to ensure all incidents are managed properly.
– Monitoring the performance and the behaviour of orange critical applications.
– Real time monitoring: incident detection and analysis, logging of the faults in the relevant