Clinical Trainer iTero ME – Riyadh (For Align Local Agent)

Job Description

This job is for Align’s local agent in KSA and employment is not provided via Align Technology

Join a team that is changing millions of lives.

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

About This Opportunity

In this role you will provide education and clinical customer support of the iTero Intraoral scanner and CAD/CAM services to customer. You will develop customer loyalty through clinical and educational customer needs assessment, workflow optimization, product and procedural training, in-servicing, and required customer follow up.

You play a key role in supporting education and knowledge transfer, in-practice as well as remote Scanner trainings to our customers, internal stakeholders, and 3rd party commercial organization. The process includes interaction and communication with all customer facing functions to clarify all inquiries and development of medical education materials.

You will support Middle East, therefore some flexibility in working shifts may be required. It is a office based role, based in Saudi Arabia.

You will join a dynamic team of dental technicians, like yourself, who are on a mission to educate dental professionals on the innovative world of digital dentistry!

In this role, you will…

• Provide virtual- and onsite training of iTero element IOS
• Participation of trade fairs, congresses and events to represent iTero and SCCS overall
• Provide support and education to customers in the areas of IOS, ITero, IOC, OrthoCAD and trouble-shoot if needed any of these software/hardware in their different interactions with IDS or Clincheck software
• Assist with review of power point presentations, digital images and scans for marketing and/or sales materials as well as clinical education materials related with IOS, iTero, IOC and OrthoCAD.
• Investigation and analysis of Clinical/Software/Hardware-related customer inquiries, complaints and trouble-shooting.
• Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
• Ensure timely resolution to customer education needs whether in-bound or out-bound.
• Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management
• Conduct occasional evaluations to our customers
• Follow up on IOS customers after the initial VCT is concluded to evaluate learning curve and if there are any needs of further follow ups with extra educational material
• Around 50% travel is required

In this role, you’ll need …

• Degree as Dental Technician or Dentist with solid knowledge of exocad
• Experience within providing education and clinical customer support to customers
• Proven track record of providing virtual- and onsite trainings for customers, and developing customer loyalty
• Fluent English and Arabic required, French preferable
• Advanced presentation skills. Maintaining a professional appearance and providing a positive company image to the public
• Natural ability to spot business opportunities and to persuade and influence others
• Strong interpersonal, listening and persuasive communication skills
• Used to work independently and as part of a team with a high level of time management skills
• Dynamic, optimistic, creative
• Dependable with attention to detail
• Results oriented
• Fully IT Proficient
• Full, clean driving licence.

Sound like a good fit?   

Great! Click the “Apply” link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.    

About Align  

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.   

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.   

We respect your privacy. Please review our Applicant Privacy Policies for additional information.  

Global Diversity Statement

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.