Clinical Success Specialist Clinical Affairs · Amman, Jordan
Job Description
Clinical Affairs · Amman, Jordan
Clinical Success Specialist
Eon Dental is a high-impact medical devices & tech company growing at neck breaking speed. We are a team of over 200 colleagues dedicated to making Eon Dental a leading global player in the clear aligner and dental services industry.
Eon Dental aims to deliver value to dentists and orthodontists worldwide by offering a superior quality product, dynamic pricing, treatment schemes as well as after-sales service and assistance.
Software and innovation are involved in all aspects of our product lifecycle; beginning from an engaging experience on the frontend applications that serves customers and dentists to robust backend solutions for process management and automation.
Our excitement about the vision and mission of the company has enabled us to foster a great culture and an exciting work environment that is based on building synergies and our team’s exceptional talent to make our customers’ experience outstanding.
Your Impact
The Clinical Success Specialist reports to the Clinical Affairs Manager and would place you on the front line to deliver top notch services and support to our customers. In this role, you will be owning the entire relationship with assigned clients, including onboarding, implementation, training, adoption and retention by acting as trusted strategic advisor to ensure the continued delivery of our value products and solution while enjoying our corporate setting and value-driven environment.
What You’ll Do
Supporting new clients onboarding and training on aligner business and produce
Provide top notch clinical support to clients/dentists (Eon Aligner)
To support the Sales and Customer Success teams with partner companies (EON One)
Guiding new and existing customers through their onboarding journey and case support
Fostering long term relationship and customers retention by ensuring building customers loyalty
Continuously work on optimizing processes and services to enhance the customer experience
What To Bring
Bachelor’s Degree in Dentistry or relevent decipline
1-3 years work experience as a dentist or clinical success
Good understanding of customer experience and retention
An initiator, a problem solver and collaborative personality
Accountable and determined to always deliver quality results
Able to critically think and avoid/solve problems
Excellent communication skill
What We Offer
Great culture and growth opportunity
The chance to personally impact Eon’s customer experience
Push your boundaries working with highly motivated and cross-functional teams
Then apply for this position by clicking on the apply button. All applicants must send an updated CV in English.
Clinical Affairs · Amman, Jordan
Clinical Success Specialist
Privacy policy for recruitment using Teamtailor
The service for handling recruitments and simplifying the hiring process (the “Service”) is powered by Teamtailor on behalf of eon Dental (“Controller” “we” “us” etc.). It is important that the persons using the Service (“Users”) feel safe with, and are informed about, how we handle User’s personal data in the recruitment process. We strive to maintain the highest possible standard regarding the protection of personal data. We process, manage, use, and protect User’s Personal Data in accordance with this Privacy Policy (“Privacy Policy”).
1. General
We are the controller in accordance with current privacy legislations. The Users’ personal data is processed with the purpose of managing and facilitating recruitment of employees to our business.
2. Collection of personal data
We are responsible for the processing of the personal data that the Users contributes to the Service, or for the personal data that we in other ways collects with regards to the Service.
When and how we collect personal data
make an application through the Service or otherwise, adding personal data about themselves either personally or by using a third-party source such as Facebook or LinkedIn; and
use the Service to connect with our staff, adding personal data about themselves either personally or by using a third-party source such as Facebook or LinkedIn.
provides identifiable data in the chat (provided through the website that uses the Service) and such data is of relevance to the application procedure;
We collect data from third parties, such as Facebook, Linkedin and through other public sources. This is referred to as “Sourcing” and be manually performed by our employees or automatically in the Service.
In some cases, existing employees can make recommendations about potential applicants. Such employees will add personal data about such potential applicants. In the cases where this is made, the potential applicant is considered a User in the context of this Privacy Policy and will be informed about the processing.
The types of personal data collected and processed
The categories of personal data that can be collected through the Service can be used to identify natural persons from names, e-mails, pictures and videos, information from Facebook and LinkedIn-accounts, answers to questions asked through the recruiting, titles, education and other information that the User or others have provided through the Service. Only data that is relevant for the recruitment process is collected and processed.
Purpose and lawfulness of processing
The purpose of the collecting and processing of personal data is to manage recruiting. The lawfulness of the processing of personal data is our legitimate interest to simplify and facilitate recruitment.
Personal data that is processed with the purpose of aggregated analysis or market research is always made unidentifiable. Such personal data cannot be used to identify a certain User. Thus, such data is not considered personal data.
The consent of the data subject
The User consents to the processing of its personal data with the purpose of Controller’s handling recruiting. The User consents that personal data is collected through the Service, when Users;
make an application through the Service, adding personal data about themselves either personally or by using a third-party source as Facebook or LinkedIn, and that Controller may use external sourcing-tools to add additional information; and
when they use the Service to connect to Controller’s recruitment department, adding personal data about themselves either personally or by using a third-party source such as Facebook or LinkedIn.
The User also consents to the Controller collecting publically available information about the User and compiles them for use in recruitment purposes.
The User consents to the personal data being collected in accordance with the above a) and b) will be processed according to the below sections Storage and transfer and How long the personal data will be processed.
The User has the right to withdraw his or her consent at any time, by contacting Controller using the contact details listed under 9. Using this right may however, mean that the User can not apply for a specific job or otherwise use the Service.
Storage and transfers
The personal data collected through the Service is stored and processed inside the EU/EEA, such third country that is considered by the European Commission to have an adequate level of protection, or processed by such suppliers that have entered into such binding agreements that fully complies with the lawfulness of third country transfers (as Privacy Shield) or to other supplies where the adequate safeguards are in order to protect the rights of the data subjects whose data is transferred. To obtain documentation regarding such adequate safeguards, contact us using the Contact details listed in 10.
How long the personal data will be processed*
If a User does not object, in writing, to the processing of their personal data, the per
