Clinical Operation Senior Manager

Job Description

<strong>Role Purpose</strong><p><br></p>The manager has a key role to develop and maintain high quality health and wellness services through strategic planning, project delivery, risk management, and innovative initiatives using genetic and big data insights for personalized healthcare plans.<p><br></p>The professional is responsible for the oversight of clinical operations within the establishment while ensuring NEOM services align with the ever-evolving industry standards and patient care needs.<p><br></p>The manager has an active role in setting and implementing the direction of the clinical operations team, aligning with organizational objectives and the industry’s best practices.<p><br></p>The individual works very closely with the rest of the sector and formulates requirements and expectations on assets, equipment, and technical solutions. The individual will actively liaise with other relevant sectors during the development stage of masterplans and asset design projects.<p><br></p><strong>Key Accountabilities &amp; Activities</strong><p><br></p><ul><li> Support in the development and delivery of the division strategy through hypothesis development, scenario testing, feasibility studies and related tasks</li><li> Progress the strategy into tactical plans, ensuring resources are allocated efficiently and effectively.</li><li> Developing and implementing service quality standards and procedures to meet customer expectations.</li><li> Contribute to preparation of reports and presentations in the annual planning and budgeting cycle</li><li> As part of the team</li><li> analyse and forecast health and wellbeing demands and translate into high level requirements on assets, equipment, and digital infrastructure.</li><li> Reassess and adjust targets and implementation plans accordingly to new and/or changed master plans</li><li> Support in development of structures and processes for monitoring of projects and activities</li></ul><p><br></p>Deliver projects on time, within scope, and budget, while ensuring compliance with company standards and regulatory requirements.<p><br></p><ul><li> Independently lead and deliver assigned activities and projects</li><li> Identify potential threats and create response plans to mitigate risks.</li><li> Provide periodic reports regarding project progress, challenges, risks, and mitigation plans</li><li> Actively take part of and contribute to workshops and activities related to asset, equipment and digital infrastructure development</li><li> Contribute to development of scope of work documents</li><li> Support in internal and external communications activities</li><li> Actively participate in sector and cross sector meetings and initiate meeting structures for effective interaction with stakeholders related to assignments</li><li> Manage stakeholders’ feedback on issues, challenges and unmet requirements and develop action plans</li><li> Act as a role model for the sector in interaction with other sectors and departments</li><li> Lead by example, supervise and coach team members and colleagues to perform at their best</li><li> Promote a high-performance working environment embracing NEOM’s values</li></ul><p><br></p><strong>Key Stakeholders</strong><p><br></p><ul><li> All Health Wellbeing &amp; Biotech divisions</li><li> Other Sectors and Departments e.g., Sport, Education, Food, Environment, Operations, Projects, Technology &amp; Digital, etc.</li><li> Healthcare Regulatory Authorities (worldwide)</li><li> Health services providers</li><li> External consultants</li></ul><p><br></p><strong>Qualifications / Requirements</strong><p><br></p><ul><li> Minimum of 10-15 years of experience in clinical operations within the health and wellness industry.</li><li> Min 5 years of experience in senior level role</li><li> Min 5 years of Project Management experience</li><li> A bachelor’s degree in a health-related or scientific field</li><li> Master’s degree in business management or health related topics is beneficial</li><li> PhD degree in health management or related topics is beneficial</li></ul>