Clientele Sales Executive Indoor

Job Description

<p><strong><u>About The Job Role:</u></strong></p><p>As a Clientele Executive at our retail store, you will be responsible for providing exceptional customer service, expert advice, and innovative interior design solutions to our clients seeking furniture and finishing materials. Your role is vital in assisting customers with their design needs and ensuring a seamless shopping experience that meets their lifestyle preferences and aesthetic requirements. By building excellent relationships with clients, you will help building brand loyalty with excellent interpersonal skills and global brand awareness experience. You will play a pivotal role in maintaining and strengthening our relationships with new and existing clients. Your primary focus will be to ensure client satisfaction, maximize sales opportunities, and foster long-term partnerships.</p><p><br></p><p><strong><u>Duties &amp; Responsibilities:</u></strong></p><ul><li>Engage with customers to understand their interior design and material needs, preferences, budget constraints, and mood boards.</li><li>Provide expert interior design guidance to customers, offering suggestions and recommendations based on their requirements.</li><li>Assist customers in optimizing their space layout and creating harmonious design concepts.</li><li>Present samples of various materials, fabrics, colors, and finishes to aid customers in making informed decisions.</li><li>Adhering to the organization’s interior design standards and policies.</li><li>Conduct product demonstrations and explain the unique selling points of different furniture pieces and finishing materials.</li><li>Guide customers through the purchasing process, addressing any concerns and ensuring a smooth transaction.</li><li>Managing and controlling upgrades and changes in the design strategy.</li><li>Cultivate strong relationships with clients, acting as their primary point of contact for all inquiries, requests, support and ensuring their satisfaction, and addressing any post-purchase queries after the sale.</li><li>Assist with store visual displays and arrangements to create an appealing shopping environment.</li><li>Achieve and exceed sales targets through proactive selling and upselling techniques.</li><li>Prepare accurate quotations based on customer selections, taking into account any customization requirements.</li><li>Tracking design specifications for pricing, safety, quality, and delivery assurance.</li><li>Performing necessary actions to meet customer expectations and needs and ensuring high customer satisfaction.]</li><li>Monitoring project progress and taking necessary measures to ensure timely completion of projects.</li><li>Collaborate with cross-functional teams, including marketing, and design, to deliver exceptional service and solutions to clients.</li><li>Conduct negotiations and contract renewals to ensure favorable terms and maintain mutual satisfaction.</li><li>Attend industry events, trade shows, and networking opportunities to expand client base and promote our brand.</li><li>Offering clients with superior service and cultivating relationships to sell and develop future business utilizing effective selling techniques and providing assistance when called upon in rotation to ensure appropriate order procedures and processing. Such as Processing quotes, sales orders, and issuing receipts and invoices.</li><li>Conducting outbound lead follow-up calls to potential and existing clients.</li><li>Maintaining accurate and up-to-date client records, including contact information, preferences, and project details, using appropriate customer relationship management (CRM) software.</li></ul><p><br></p><p><strong><u>Required Skills and Qualifications:</u></strong></p><ul><li>A degree or diploma in Interior Design or a related field is preferred but not mandatory. Relevant work experience will also be considered. (Minimum 3 years of experience)</li><li>Proven experience in interior design, furniture sales, or a related field is an advantage.</li><li>Strong customer service skills with the ability to understand and meet customers’ design preferences and needs.</li><li>Excellent verbal and written communication skills to effectively convey design ideas and product information.</li><li>A keen eye for design aesthetics and the ability to think creatively to provide unique and functional design solutions.</li><li>Excellent written and spoken English skills.</li><li>Should have transferable residency 18. </li><li>Driving license + Car is an advantage.</li><li>Computer literacy with proficiency in using MS. Office package, CRM/ERP software, and other relevant tools.</li><li>Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.</li><li>Demonstrated ability to achieve sales targets and close deals with customers.</li><li>Proficiency in interior design principles and an eye for detail.</li><li>Ability to adapt to changing customer preferences and market trends</li><li>Driven to meet and exceed performance targets and take initiative to solve problems.</li><li>Take an active role in the planning, opening, and operational follow-up of the site work’s</li><li>Effective time management skills to balance design consultations and administrative tasks efficiently.</li><li>Ability to showcase products effectively and highlight their unique features.</li><li>Articulate communication to convey design ideas and product knowledge to customers. </li></ul><p><br></p><p>We offer a competitive salary package, including commission and performance-based incentives, along with opportunities for professional growth and development in a fast-paced and exciting industry with an innovative solution. If you have a passion for interior design, a talent for building relationships, and a drive for customer satisfaction, we would love to hear from you. Apply now and join our team as a Clientele Executive in the interior design and furniture sector.</p><p><br></p><p>Candidates who match the above criteria and ready to join immediately can email us with the updated resume to: <strong>info@jc-kw.com</strong>, mentioning the position in the subject.</p>