Client Support Specialist

Customer Service
Algeria 🇩🇿
October 2, 2023

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Job Description

Company Description

Why Data Impact by Nielsen IQ ?

The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.

  • This is where Data Impact by Nielsen IQ comes in! We collect over 10 billion pieces of data daily which we process and use in innovative monitoring tools destined for the industry professionals.
  • Our objective: to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-time
  • Today: Data-Impact is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 40 countries.
  • A young but experienced and dynamic team with a resolutely start-up attitude!
  • A uniquely diverse and international environment with more than 30 nationalities
  • Real career development opportunities
  • A friendly, relaxed atmosphere and a climate of mutual trust promoting autonomy and challenges

Job Description

You’ll be joining an amazing international team of 6 people based in Paris and Algiers. What you will be doing:

  • Supporting account managers in their daily relationships with customers
  • Becoming a specialist of our platform to help clients in their daily use
  • Resolving product or service problems by clarifying the customer’s questions.
  • Use internal tools to resolve issues raised by clients
  • Providing accurate, valid, and complete information by using the right methods/tools.
  • Ensuring the quality of the data provided to our customers

Qualifications

  • Fluent in English and French, another language would be a plus
  • Perfect written and verbal communication skills
  • Minimum 1-year experience as a successful customer care specialist, within the grocery e-commerce sector would be an advantage
  • Strong problem-solving and analytical skills
  • Familiarity with working in a multicultural environment
  • Logical approach, data-driven, organized, conscientious and careful
  • Ability to multitask and work effectively under pressure and tight deadlines
  • Customer-centric & business-oriented mindset
  • Team spirit, autonomous, able to adapt and learn
  • Good use of IT tools including Excel

Additional Information

This is not an IT position.

Recruitment Process

  • Interview with the Talent Acquisition Manager
  • Test + debrief with the team
  • Interview with the Manager + HR

#LI-DAIM

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

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