Client Solutions Manager

Job Description

Are you ready to join our digital revolution journey?
Aleph represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.
Key Responsibilities:
● Providing excellent client service for media agencies and direct clients in each stage of the sales process: pre-sales, consulting with campaign set up optimization, analysis and creative review.
● Onboarding new clients and upselling the existing ones.
● Understanding the key customer needs and requirements.
● Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
● Ensuring the correct products and services are delivered to customers in a timely manner.
● Serving as the link of communication between key customers and internal teams
● Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
● Playing an integral part in generating new sales that will turn into long-lasting relationships.
Minimum Qualifications
● Media agency background or experience in working with media agencies
● Experience in running performance campaigns on several platforms such as Facebook, Google and others.
● Solid analytical skills and tools technical expertise (Excel, Google Sheets, Ads Platforms).
● Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
● Excellent organizational skills.
● Fluency in French and English.
Preferred Qualifications:
● Strong understanding of digital marketing,
● Experience working in fast-paced environment with ambiguity and autonomy,
● Have previous experience implementing complex media campaigns working with big brands or performance oriented start-ups.
● Strong problem-solving and negotiation abilities
● Salesforce CRM knowledge is a plus
What you can expect from us:
● With us, you will turn your passion and ambitions into reality!
● Work with the top global digital experts across our extremely diverse and multicultural.
teams, spanning over more than 115+ countries.
● Fast track your career and stay up-to-date on the latest industry trends directly from our major media partners.
● Know that you are heard and have a team that will always help you.
● Ability to work hybrid and maintain a good work life balance.
● Internal growth opportunities.
● Dress freely, unbound from corporate dress codes.
● Work equipment, team bonding events and much more.