Client Servicing Executive
Job Description
<p><strong>About us:</strong></p><p><br></p><p>We are a growing agency that helps businesses from different industries scale. Our team members are results-driven individuals who like to move fast, get the job done, and have fun doing it.</p><p><br></p><p>As a Client Servicing Executive at UPGRADE, you will be responsible for managing client relationships and ensuring their satisfaction throughout the project lifecycle. You will serve as the primary point of contact for clients, working closely with them to understand their goals, deliverables, and timelines. </p><p><br></p><p>Your role will involve executing projects from start to finish, coordinating with internal teams, and ensuring the timely delivery of high-quality materials. </p><p><br></p><p><strong>How your day will look like:</strong></p><p><br></p><ul><li>Build and maintain strong relationships with clients, serving as the primary point of contact.</li><li>Understand client objectives, requirements, and expectations to deliver successful projects.</li><li>Provide regular updates to clients on project progress, timelines, and any potential issues.</li><li>Conduct regular client meetings, presentations, and reviews to ensure client satisfaction.</li><li>Execute projects from concept to completion, ensuring adherence to timelines and deliverables.</li><li>Collaborate with internal teams (creative, digital marketing, content, etc.) to develop and deliver project materials.</li><li>Monitor project progress, track milestones, and take proactive measures to address any delays or challenges.</li><li>Ensure all project materials meet client specifications, quality standards, and brand guidelines.</li><li>Coordinate with internal teams to allocate resources and ensure the smooth execution of projects.</li><li>Monitor team performance and provide guidance, feedback, and support as needed.</li><li>Foster a collaborative work environment, encouraging teamwork and knowledge sharing.</li><li>Conduct regular team meetings to align goals, discuss project updates, and address any issues.</li><li>Proactively identify opportunities to exceed client expectations and enhance their experience.</li><li>Resolve any client concerns, issues, or escalations in a timely and professional manner.</li><li>Regularly seek client feedback and incorporate it to improve service delivery.</li><li>Work closely with the sales team to identify and pursue upselling or cross-selling opportunities.</li></ul><p><br></p><p><strong>Check if you qualify:</strong></p><p><br></p><ul><li>Bachelor’s degree in Marketing, Communications, or a related field.</li><li>Minimum of 3 years of experience in client servicing or account management within an advertising agency or digital marketing firm.</li><li>Strong understanding of digital marketing concepts, strategies, and best practices.</li><li>Excellent project management skills, with the ability to handle multiple projects simultaneously.</li><li>Exceptional communication and interpersonal skills to build rapport with clients and internal teams.</li><li>Proven ability to meet tight deadlines and deliver high-quality work.</li><li>Strong problem-solving and decision-making abilities.</li><li>PMP certification is a plus.</li></ul><p><br></p><p><strong>Equal Opportunity Statement:</strong></p><p><br></p><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p><p><br></p><p><strong>Benefits:</strong></p><p><br></p><ul><li>Competitive salary and bonus opportunities</li><li>Room for career growth and results-based pay increases</li><li>Highly interactive, challenging work with a talented, diverse, passionate team</li><li>Ongoing learning and development opportunities</li><li>Professional, “business casual” atmosphere</li><li>Free snacks and drinks</li><li>Regular team events</li></ul><p><br></p><p>If you’re interested in the role and meet the qualifications listed above, we would love to hear from you. Please apply with your resume and a brief cover letter.</p><p><br></p><p><br></p>
